Effective Date: 07/20/2024

Thank you for shopping with Glide Courier Express. We strive to ensure your complete satisfaction with every purchase. If you are not fully satisfied with your order, we offer a clear and straightforward returns and refund policy to address any issues. Please read the following policy to understand your rights and obligations.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• Time Frame: Returns must be initiated within 3 days of receipt of the product.
• Condition: The item must be in its original condition, unused, and in the original packaging. Items that are damaged, used, or altered will not be accepted.
• Receipt or Proof of Purchase: A receipt or proof of purchase is required to process the return.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Customized or personalized products
• Perishable goods
• Items marked as final sale
• Digital products or services

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at info@glidecourierexpress.com o to request a return authorization. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
2. Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to return the item.
3. Prepare the Item: Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
4. Return Shipping: Send the item to the return address provided. You are responsible for the return shipping costs unless the return is due to our error or a defective product.
5. Track Your Return: We recommend using a trackable shipping service or purchasing shipping insurance for items over 100,000 We cannot guarantee receipt of your returned item if it is not tracked.

4. Refunds

Once we receive and inspect your returned item, we will process your refund. The refund process includes the following:

• Inspection: The item will be inspected to ensure it meets our return criteria.
• Refund Processing Time: Refunds will be processed within 3 business days after the item is received. The refund will be issued to the original payment method used for the purchase.
• Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error or a defective product.

5. Exchanges

We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired product.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at info@glidecourierexpress.com. Provide your order number, a description of the issue, and any supporting documentation or photos. We will arrange for a replacement or refund as appropriate.

7. Order Cancellations

Orders can be canceled within 24 hours of placement. To cancel an order, please contact our customer service team as soon as possible. Once an order has been processed or shipped, it cannot be canceled. In such cases, you will need to follow our return process to return the item.

8. Changes to the Policy

Glide Courier Express reserves the right to update or modify this returns and refund policy at any time. Any changes will be posted on our website, and the updated policy will take effect immediately.

If you have any questions or concerns about our returns and refund policy, please do not hesitate to contact our customer service team at info@glidecourierexpress.com. We are here to assist you and ensure a positive shopping experience.

Thank you for choosing Glide Courier Express.